By
Erica Marois
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Date Published: October 07, 2024 - Last Updated October 07, 2024
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Comments
Want to make a real impact in the contact center industry?
ICMI is looking for thought leaders like you to share your expertise with our community of customer experience professionals. From writing about contact center trends for 2025 to sharing evergreen advice on fundamental challenges like employee retention and metrics, this is your chance to make a difference!
As a Featured Contributor, you'll have the opportunity to:
- Shape contact center trends for 2025: Your insights will help guide industry leaders and drive innovation.
- Build your reputation: Become a recognized expert in your field and gain exposure to a global audience.
- Connect with like-minded professionals: Network with other CX thought leaders and share best practices.
How it Works
- Commit to six articles: Share your knowledge on topics that matter most to you.
- Collaborate with our team: We'll work together to refine your ideas and ensure your message resonates with our readers.
- Get featured on our platform: Your articles will be showcased on our website, newsletter, and social media.
As a Featured Contributor, you'll receive:
- A featured profile on icmi.com
- Exposure in the Contact Center Insider newsletter and on our LinkedIn page
- A complimentary standard conference pass for ICMI Contact Center Expo 2025
- Exposure to our 50,000+ monthly readers
Are You Ready to Make Your Mark?
Apply to become an ICMI Featured Contributor today! We're accepting submissions until November 30, 2024. We'll reveal the 2025 roster in early January.
ICMI Contributor FAQ
Q: What kind of topics can I write about?
A: We're looking for a variety of perspectives on customer experience and contact center operations. This could include articles on specific contact center trends for 2025, best practices for overcoming common challenges or insights into emerging technologies.
Q: Do you have an editorial calendar I can reference?
A: Yes! We just released our 2025 editorial calendar. You can find it HERE.
Q: How much time will it take to write six articles?
A: The time commitment will vary depending on your writing style and the complexity of your chosen topics. However, most contributors spend 3-5 hours per article.
Q: What kind of support do you offer contributors?
A: We're here to help you every step of the way! Our editorial team will collaborate with you on topic selection, brainstorm ideas and provide feedback on drafts.