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Call Center Demo and Conference Sneak Peek with TantaComm

By Erica Marois | Date Published: September 26, 2013 - Last Updated August 22, 2018 | Comments

Call Center Demo is quickly approaching, and we can't wait to see you all in Atlanta.

Over the past few weeks, we've introduced you to several of our event speakers.  Now, we want to introduce you to some of our exhbitors as well.  Between now and October 21, we'll be posting a series of video interview with some of the exhbitors you'll get the chance to meet in Atlanta.

In this third video, ICMI Community Specialist Erica Strother interviews Jennifer Cason of TantaComm.  Find out what cool things TantaComm will be highlighting at their booth, what TantaComm's most looking forward to doing at the conference, and how Jennifer thinks companies should be using quality monitoring to improve not just the customer experience, but the organization as a whole.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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