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#ICMIchat Recap:Forecasting for the Future

By Erica Marois | Date Published: April 10, 2014 - Last Updated August 22, 2018 | Comments

April at ICMI is all about Workforce Optimization (WFO). In keeping with the theme, the topic of our latest #ICMIchat was "Forecasting for the Future."

Todd Hixson hosted the hour-long, action-packed chat and gave us all some great ideas to implement.

Check out the recap below for tips on scheduling, handling seasonal peaks, and more.

Join us again next week for another fast-paced hour!  If you've been thinking about joining, but aren't sure how to get started, watch this 5 minute video tutorial.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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