TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

Advertisement

#ICMIchat Recap: Hiring in the Contact Center

Most people don't grow up dreaming of working in the contact center.  So how can contact centers recruit and hire the best talent?

This week we devoted our #ICMIchat to hiring in the contact center.  Read the recap below for advice on writing contact center job descriptions, developing effective interview questions, hiring for skill and cultural fit and more.

Join us again next week (Tuesday, 1pm ET) for a chat on contact center metrics.