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#ICMIchat Recap: Secrets to Successful Social Support

By Erica Marois | Date Published: February 27, 2014 - Last Updated August 22, 2018 | Comments

ICMI hosted another #ICMIchat on Tuesday, and it was one of the best yet! Contact Center Expo and Conference speaker, Sean Hawkins, led a discussion on the "Secrets of Successful Social Support."  It was lively, engaging, and informative, so be sure to check out the recap below for tips you can implement in your contact center.

Join us again next week (Tuesday, 1pm ET) for a discussion on developing a mobile customer support strategy. 

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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