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#ICMIchat Recap: Sharing Contact Center Metrics

By Erica Marois | Date Published: August 14, 2014 - Last Updated August 22, 2018 | Comments

August is our month of metrics--metrics that matter.  This week we kept the conversation going by discussing ways the contact center can best share all the data it collects.

Miss the fun, or need a refresher? Catch up on the all action!  Read the recap below for guidance on using digital leader boards, resetting goals, reporting contact center success to the greater organization, and more.

Just us again next week for #ICMIchat (Tuesday, 1pm ET) as we continue the contact center metrics chatter.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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