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#ICMIchat Recap: The Customer of Tomorrow

By Erica Marois | Date Published: December 18, 2014 - Last Updated August 22, 2018 | Comments

If you follow our blog or Twitter stream you've probably noticed a theme throughout the month of December.  We've devoted these past few weeks to looking back and thinking forward.  We've reflected on the biggest stories for the contact center this year and started preparing for the year ahead.

Last week we devoted our #ICMIchat to the agent of tomorrow.  This week, to the customer of tomorrow.

What do tomorrow's customers need from the contact center?  Check out the recap below for insight from our community.

Join us again in January on Tuesday the 6th as we kick off our first #ICMIchat of 2015.  We'll set you up for a year of hiring and recruiting success in the contact center!

Interested in joining us for #ICMIchat next year?  Email me if you'd like a calendar invite ([email protected]).

I look forward to tweeting with you all in the coming year.  Cheers and happy holidays!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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