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#ICMIchat Recap: Contact Center Culture in Action

By Erica Marois | Date Published: February 26, 2015 - Last Updated August 22, 2018 | Comments

All month long we've had a blast chatting about contact center culture during our weekly tweet chats!  Our #ICMIchat on Tuesday was no exception.  Neal Topf, President of Callzilla led a very lively and well-attended discussion on culture in action.

We tacked questions such as:

  • What would you do if you had $25 to spend on each of your employees? 
  • What makes a contact center award-worthy?
  • What's the value of participating in industry related awards programs?
  • What's the biggest lesson you've learned about company culture throughout your career?

Check out the recap below for insight from our community. Did you miss the chat?  Feel free to weigh-in with your thoughts in the comments below.

Mark your calendars to join us next week (Tuesday, 1:00 EST)!  We're kicking off our month of workforce optimization with a chat about turning WFM into WFO.  Just follow and use the hashtag #ICMIchat to participate.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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