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#ICMIchat Recap: Dealing with Stress in the Contact Center

By Erica Marois | Date Published: December 10, 2015 - Last Updated August 22, 2018 | Comments

As festive and fun as it is, the holiday season can also be extra stressful. Especially for contact center agents, or customer service reps dealing with frustrated and stressed out customers.

Of course, it's not just the holidays that stress out contact center agents. Working in a contact center is a high pressure job. How can contact center leaders help their employees cope?  Read the chat recap below for insight from our #ICMIchat participants. Have other advice to add? Leave it in the comments.

Please plan to join us next Tuesday (1pm EST) for our final #ICMIchat of 2015! Our topic: "Are Virtual Agents the Agents of the Future?" Dizzion will host the one hour discussion. Just follow and use #ICMIchat to join us!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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