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#ICMIchat Recap: Handling Peak Season Contacts

By Erica Marois | Date Published: March 12, 2015 - Last Updated August 22, 2018 | Comments

Work in a retail contact center? Chances are good that you've experienced the stress and joys of the holiday season.  Each industry has its own peak season, but the challenges involved are the same--especially for the contact center.

This week during #ICMIchat we spent some time discussing ways the contact center can handle contacts with greater ease during peak season.  From the silly to the more serious, check out the recap below for guidance you can use during your next busy season.

Join us again next week as we discuss managing multi--channels.  Neal Topf will host the 1 hour chat which kicks off at 1:00 EST on Tuesday.  Hope to see you there!  Just follow and use #ICMIchat on Twitter to participate.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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