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12 Ways to Improve Contact Center Culture

By Erica Marois | Date Published: April 07, 2016 - Last Updated August 22, 2018 | Comments

Working in a contact center is stressful. It's easy to get caught up in the daily demands of the job and ignore the importance of developing and maintaining a positive culture.

Click through this presentation for a few ideas you can use to foster a healthy work environment, boost employee engagement, and in turn improve the customer experience.

All of the insight in this presentation was sourced from the #ICMIchat community. #ICMIchat is a weekly Twitter chat designed to provide relevant networking and learning opportunities for the contact center and customer service industry. The chat takes place every Tuesday at 1pm ET and is open to all.

Next week's topic: Gamification for Training (And More). Contact Center Expo and Conference speaker Karin Hurt will guest host the chat--don't miss it!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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