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How Do You Define Great Customer Service?

By Erica Marois | Date Published: December 07, 2016 - Last Updated August 22, 2018 | Comments

Every customer wants it, and every company wants to provide it. But what is great customer service? How can business leaders achieve it? Find out how a few of ICMI's Contact Center Expo & Conference speakers define great customer service.

Weigh-in and tell us how you define it! Leave your comments here, or join us each Tuesday at 1pm ET on Twitter for a live hour of contact center and customer experience conversation. Just use hashtag #ICMIchat to participate.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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