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Insider Tips: How to Measure and Improve Customer Satisfaction

By Erica Marois | Date Published: August 11, 2016 - Last Updated August 22, 2018 | Comments

Customer service is the new marketing. So, what's the best way to provide great customer service? Contact centers have a wealth of data, but data without action or purpose is useless. During the latest #ICMIchat, industry thought leaders shared their best tips and tricks for the most effective ways to measure and improve customer satisfaction. Click through the slides for insight your business can use.

Want more? Check out the Storify transcript for a full recap.

Join us on Tuesday, August 16 for a chat about contact center accessibility. Neal Topf will host the one hour discussion. Just head over to Twitter and search for #ICMIchat to join us. No RSVP needed. Come ready to share, network, and learn. The conversation kicks off at 1pm ET.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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