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3 Common Contact Center Myths Debunked

By Erica Marois | Date Published: June 22, 2017 - Last Updated September 25, 2018 | Comments

No one uses the phone anymore.

Being a contact center agent is a dead-end, mindless job.

The customer service team is entry-level.

These are just a few of the common misconceptions about life in the contact center. What do contact center employees think about these myths? Our #ICMIchat community shared their thoughts. Watch this video to see three common contact center myths debunked.

Want more? You can find a full chat transcript on Storify.

Join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use the #ICMIchat hashtag on Twitter to participate.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Agent

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