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The Top 10 Customer Service Pet Peeves

By Erica Marois | Date Published: July 14, 2017 - Last Updated August 22, 2018 | Comments

Are you annoying your customers? Our #ICMIchat community shared their biggest customer service pet peeves. Find out which ones made the top 10 list.

Looking for ways to banish the bad habits? Read through the full chat recap for tips! Better yet, join us this September at Contact Center Demo. This workshop will get you well on your way to improving the customer experience.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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