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Welcome to the ICMI Tuesday Training Tip series!
Each week we'll bring you a quick tip to help you optimize your contact center.
To kick things off, we're focusing on calibration. Do you ever feel there's a disconnect between your QA team, coaches, and frontline agents? Calibration may be the missing ingredient in your quality program. Watch as I explain!
Have a question you'd like answered on a future Training Tuesday Tip video? Please leave it in the comments below.
For a deeper dive, join us at our next training Symposium! Download this brochure to save $400 off a 4-day pass.
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
