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How to Change Your Contact Center Culture

By Erica Marois | Date Published: September 21, 2018 - Last Updated December 03, 2018 | Comments

Earlier this week, ICMI Contact Center speaker Matt Beckwith hosted an #ICMIchat all about culture. Wondering how to change the culture in your contact center? Watch this video for a few quick tips, then join Matt on November 13 for session 404: How to Scale Your Culture as Your Contact Center grows. Register here.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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