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Celebrating Excellence: 2024 ICMI Global Contact Center Awards Winners Unveiled!

By Erica Marois | Date Published: October 24, 2024 - Last Updated October 28, 2024 | Comments

We’re excited to share the results from a magical night at the 2024 ICMI Global Contact Center Awards ceremony held at this year’s ICMI Contact Center Expo in Orlando! 🎉 The atmosphere was electric as we unveiled the winners who exemplify leadership, vision, innovation and strategic excellence in the contact center community. 

“Congratulations to the 2024 class of ICMI’s Global Contact Center Awards winners!” said Cindee Stott, Event Director of ICMI’s Contact Center Expo. “We are thrilled to honor those companies, contact centers, and individuals who have truly made their mark in our industry. Your achievements inspire us all!”

And the Winners Are...

ICMI Global Contact Center Awards Party 2024 in Orlando, Florida

Individual Awards

  • Best Contact Center Agent: Sara Hardy, WebMD Health Services

  • Best Contact Center Supervisor: Courtney Shefferd, Navy Federal Credit Union

  • Best Contact Center Manager: Aleasha McDaniel, STCU

  • Customer Service Hero: LaVonne Sanchez, Showdown Displays

  • Lifetime Achievement Award: Jim Tincher, CEO, Heart of the Customer

Team Awards

  • Best New Technology Solution: Cognigy

  • Best Outsourcing Provider: Movate

  • Best Learning & Development Program: Transparent BPO

  • Best Contact Center Culture: Amica Mutual Insurance Company

  • Best Strategic Value to the Organization (sponsored by Vonage): Premier BPO

  • Best Digital Customer Experience: Samsung Electronics of America NAHQ CS

  • Best Small Contact Center: Gopher Sport (Winner), OneCause (Runner-Up)

  • Best Medium Contact Center: DAT Freight & Analytics (Winner), WebMD Health Services (Runner-Up)

  • Best Large Contact Center: UPMC Health Plan (Winner), Amica Mutual Insurance Company (Runner-Up)

Could Your Name Be on the List in 2025?

Want to nominate your team next year? Finalists receive a complimentary pass to join us at ICMI’s Contact Center Expo 2025, taking place October 27-30 at the Loews Royal Pacific Resort at Universal Orlando in Orlando, FL.  We will start accepting submissions for the 2025 ICMI Global Contact Center Awards in the spring. So, if you’re ready to showcase your achievements and be a part of this vibrant community, stay tuned for more details!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Best Practices, Career Development

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