By
Erica Marois
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Date Published: February 10, 2025 - Last Updated February 10, 2025
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Comments
Is your contact center grappling with high turnover rates and retention challenges? You're not alone — but you're also not stuck. Join us on Friday, February 21, from 11:30 AM to 12:30 PM EST for an interactive virtual discussion that will equip you with actionable strategies and solutions.
Featuring expert insights from Rebecca Gibson, a leading contact center trainer and advocate for employee engagement, this event will be the perfect mix of practical guidance and collaborative peer learning.
What to Expect
This isn't just another webinar with dozens of slides or generic advice. It's the inaugural meeting of the ICMI Idea Incubator, a new initiative dedicated to empowering contact center professionals with innovative, real-world solutions to industry challenges.
The session will feature:
- 15-Minute Expert Presentation: Rebecca Gibson will share practical, creative strategies to improve employee retention. You'll walk away with a one-page resource packed with actionable insights.
- 15-Minute Group Discussion: Engage with your peers to exchange ideas, share quick wins, and discuss proven strategies.
- 15-Minute Breakout Sessions: Connect in smaller groups or pairs to dive deeper into the conversation, guided by icebreaker questions designed to foster insightful conversations.
- Challenge Voting: Help shape the Incubator's future by voting on next month's challenge.
Why Attend?
Employee turnover can be a costly challenge that impacts operational efficiency and customer satisfaction. But with the right strategies and support, you can foster an environment where employees stay engaged for the long term.
Rebecca Gibson, an ICMI trainer and Business Associate, believes that connected, passionate employees are the key to delivering memorable customer experiences. With her expertise in contact center training, employee development, and performance support, Rebecca will help you discover solutions that work.
Save Your Spot
Don't miss this opportunity to gain fresh perspective and network with peers navigating the same challenges. Whether you're a contact center leader, trainer, or HR professional, you'll leave the session with ideas to strengthen employee retention.
Register now to be part of this engaging and solution-focused event!