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Advanced Workforce Management
Expand your knowledge of workforce management beyond the basics.
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An Agents Role in Contact Centers

Increases agent engagement by developing a basic knowledge of contact center operations and how agents contribute to the organization.

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Artificial Intelligence (AI) in the Contact Center

Certification  Certification Available

Elevate your customer experience by enhancing your team's expertise in Artificial Intelligence (AI) and Automation!

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Building an Engaged Workforce
Attend this one-day course to learn the key principles to agent interviewing, hiring, on-boarding, and managing effectively.
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Certified Trainer Program

Certify your own trainers to teach licensed ICMI courseware directly to your staff.

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Contact Center Representative

Discover how to make every customer interaction exceptional.

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