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Is the Cloud Contact Center Passing You By?

By Erica Marois | Date Published: May 01, 2014 - Last Updated September 08, 2020 | Comments

Is your organization considering an investment in new cloud call center software this year? According to ICMI research, 30% of contact centers have budgeted for a move to cloud technology in 2014.

It’s easy to see why!  The benefits of moving your contact center to the cloud are numerous—save time, save money, help increase agent productivity; the list could go on and on!  Take a look at the infographic below and learn about all that’s possible with the cloud.

Interested in learning more about making the switch?  Be sure to view the complimentary webinar “Moving to the Cloud: What Your Contact Center Needs to Know.”

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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