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#ICMIchat Recap: Creating a High Performance Culture

By Erica Marois | Date Published: October 09, 2014 - Last Updated August 22, 2018 | Comments

What constitutes a high performance culture and how can you create one in your contact center?  This was our topic of discussion for #ICMIchat this week.

Neal Topf, president of Callzilla, hosted a fast-paced an engaging chat that was perfectly timed for the celebration of Customer Service Week.  Check out the highlights below, and be sure to join us again next week (Tuesday, 1pm ET) as we continue our October theme of culture and morale.  Next week's topic: agent engagement. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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