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#ICMIchat Recap: The Mobile Customer Experience

By Erica Marois | Date Published: March 27, 2014 - Last Updated August 22, 2018 | Comments

Wrappping up our "March to Mobile Madness'', ICMI devoted one more #ICMIchat to the mobile customer experience. 

What are consumer perceptions of customer service apps?  How can the contact center personalize mobile customer service?

These are a few of the questions we explored. Be sure to check out the recap below to see what your peers are saying about mobile technology in the contact center.

Join us again next week for another fast-paced hour!  We'll be switching gears and focusing on Workforce Optimization.

Hope to see you there! Not sure to how to join?  Watch this 5 minute video tutorial.

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Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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