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A lack of adequate technology often stands in the way of enabling contact centers to deliver the best customer experiences, but excuses only limit potential. Are you guilty of using your limitations as a crutch? Technology aside, there are some free, simple things contact center leaders can do to improve service. In this tip, I share 10 things contact centers can do that require zero technology.
New to this series? Check out the last tip here! Join us again next week for more customer experience insight.
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
