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Many contact centers have a voice of the customer program, but collecting voice of the agent feedback can be just as valuable in enabling continuous improvement. Watch this video to learn three tips that will help you start a voice of the agent program in your center.
Bonus: download this free worksheet that will help you get started!
Justin is Founder and Principal Analyst at Metric Sherpa. He's an independent analyst, consultant, and speaker who helps customer experience leaders and CX solution providers understand and overcome their obstacles to success.
